Terms of service

OVERVIEW

This website is operated by Eryva LTD. Throughout the site, the terms “we”, “us” and “our” refer to Eryva LTD. Eryva LTD offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.


1. General Provisions

1.1. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the relationship between you, the Customer, and Eryva LTD (the “Company”).

1.2. Prior to entering into a Distance Selling Agreement, the Customer will be provided with a copy of these Terms in electronic or durable form. If this is not possible, the Company will indicate how these Terms can be accessed at its premises and will send a copy free of charge upon the Customer’s request.

1.3. THE CUSTOMER MUST CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE ACCEPTING THEM AND USING THE COMPANY’S SERVICES. BY USING THE SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.

1.4. Customers are also advised to review product instructions, ingredient lists, storage guidance, and disclaimers provided with each individual product listing.

2. Definitions

2.1. Unless stated otherwise in these Terms, the following definitions apply:

(a) Agreement – the contract for the provision of Services and/or Goods concluded online between the Company and the Customer.

(b) Customer – the user of the Company’s Services and/or the purchaser of the Goods, as defined in this Agreement.

(c) Company – Eryva LTD, company number [ADDRESS HERE], email info@eryva.co.uk, responsible for providing the Services, selling the Goods, handling Customer inquiries, and managing returns and refunds.

(d) Offer – the proposal to enter into this Agreement, provided by the Company via its website.

(e) Privacy Policy – the Company’s privacy policy available on the website.

(f) Services – access to the website, including information, text, images, and other content provided therein.

(g) Goods – physical products sold by the Company online.

(h) Digital Content – individual digital products provided by the Company online.

(i) Distance Selling Agreement – an agreement concluded remotely between the Company and the Customer under a system for the distance sale of Goods.

(j) Website – the Company’s online platform located at [ADDRESS HERE].

3. Submission of an Offer

3.1. The Company will provide the Customer with the opportunity to receive an Offer.

3.2. Prior to receiving an Offer, the Customer must provide accurate, complete, and current information as requested during the purchase process.

3.3. After providing the requested information, the Customer will be presented with an Offer that includes:

  • 3.3.1. the total payable amount for the relevant Goods and/or Services;

  • 3.3.2. payment methods, such as credit card or other approved options;

  • 3.3.3. any other important information related to the Offer.

3.4. Acceptance of the Offer:
3.4.1. The Customer accepts the Offer by checking the box “I agree to the Terms” or by making payment, thereby confirming their agreement to these Terms.

4. Distance Selling Agreement

4.1. The Agreement is formed once the Customer accepts the Offer as described in clause 3.4.1.

4.2. Upon acceptance, the Company will electronically confirm receipt of the Customer’s acceptance. Digital Content purchases will be delivered to the email address provided by the Customer.

4.3. IF THE AGREEMENT RELATES TO DIGITAL CONTENT, THE CUSTOMER ACKNOWLEDGES AND AGREES THAT THEY WAIVE THEIR RIGHT TO WITHDRAW FROM THE AGREEMENT.

4.4. IF THE AGREEMENT RELATES TO DIGITAL CONTENT, THE CUSTOMER CONSENTS TO THE COMMENCEMENT OF SERVICES UPON PAYMENT. DELIVERY OF THE DIGITAL CONTENT WILL CONSTITUTE FULL PERFORMANCE BY THE COMPANY.

4.5. The Company will make reasonable efforts to ensure that the Services function as intended but does not guarantee uninterrupted or error-free operation due to factors beyond its control, including internet and third-party service issues. The Customer assumes all risk associated with using or downloading content from the Services.

4.6. The Company reserves the right to modify, improve, suspend, or discontinue all or part of the Services without prior notice or liability.

5. Payments and Delivery

5.1. The Customer agrees to:

  • 5.1.1. Pay all applicable costs, taxes, and fees associated with the purchase;

  • 5.1.2. Make payment using a valid credit card or another approved method;

  • 5.1.3. Provide accurate and complete payment and delivery information.

5.2. Online payments are processed by secure third-party payment providers. The Company does not store sensitive payment data and is not responsible for disputes arising with payment providers.

5.3. Prices are listed in U.S. Dollars unless otherwise specified and may be adjusted based on the Customer’s local currency.

5.4. Goods remain the property of the Company until payment is received in full.

5.5. All transactions are processed securely using SSL encryption.

5.6. Payments are processed by Eryva LTD, company number [ADDRESS HERE]. For refunds or inquiries, please contact info@eryva.co.uk. Any applicable local taxes or duties are the responsibility of the Customer.

5.7. From time to time, the Company may offer promotions or special offers subject to additional terms.

5.8. Delivery details, including estimated dates and times, will be provided during checkout or by email.

5.9. Goods will be delivered to the address provided by the Customer. It is the Customer’s responsibility to ensure accurate delivery information.

5.10. Upon delivery, the Customer must inspect the Goods for visible damage. Any issues must be documented upon receipt.

5.11. Acceptance of the Goods without comment indicates that the delivery was received in satisfactory condition.

6. Return Policy

(Section reworded but keeping structure intact)

6.1. If the Customer receives Goods that are defective, they may:

  • Request repair or replacement of the defective Goods;

  • Request a price reduction;

  • Cancel the Agreement and request a refund.

6.1.5. In such cases, the Customer must contact info@eryva.co.uk with supporting evidence of the defect.

6.2. Customers have the right to return Goods within 14 days of delivery, provided they notify the Company via info@eryva.co.uk within that period.

6.3. Due to hygiene and safety regulations, returns will only be accepted if:

  • Notification is made within 14 days to info@eryva.co.uk;

  • Goods are returned in original, unopened packaging suitable for resale;

  • The Customer bears the return shipping cost;

  • The Company inspects and approves the returned Goods.

6.3.6. The Customer is responsible for safe packaging when returning Goods.

6.3.8. The Company is not obliged to refund additional delivery costs incurred by selecting premium shipping methods.

Return Address:
Eryva LTD
[ADDRESS HERE]

7. Intellectual Property Rights

7.1. All intellectual property rights, including but not limited to copyrights, design rights, trademarks, patents, and any other proprietary rights in the Services and related content, are owned by Eryva LTD.

7.2. The Customer must not reproduce, copy, distribute, or publish any part of the Services, including digital content provided by the Company, without prior written consent from Eryva LTD.

7.3. By submitting or uploading any content (“User Content”) through the Services, the Customer grants Eryva LTD a perpetual, irrevocable, worldwide, fully paid, royalty-free, non-exclusive licence, with the right to sublicense and transfer, to use, reproduce, distribute, publicly display, publicly perform, adapt, modify, and create derivative works based on such content. To the extent permitted by law, the Customer waives any moral or intellectual property rights in such User Content.

“User Content” refers to any messages, text, images, creative works, audio, video, or materials the Customer uploads or makes available through the Services. By providing User Content, the Customer warrants that:
(a) the content is accurate and non-confidential;
(b) it does not infringe third-party rights or violate any laws;
(c) necessary permissions have been obtained for any third-party intellectual property used; and
(d) the content is free from malicious code, viruses, or other harmful components.

7.4. Nothing in these Terms grants the Customer any ownership or intellectual property rights in the Services or their content except as expressly provided.

8. Use of Digital Content

8.1. All intellectual property rights referenced in Section 7.1 relating to the Digital Content remain the property of Eryva LTD. Digital Content is licensed, not sold, under these Terms.

8.2. The Customer is granted a non-exclusive, non-transferable, and non-sublicensable licence for personal, non-commercial use of Digital Content provided by Eryva LTD, valid for five years from the date of receipt unless earlier revoked or terminated in accordance with these Terms.

8.3. Unless otherwise expressly stated, all Digital Content is for personal use only and may not be used for commercial purposes.

8.4. The Customer may not edit, reproduce, distribute, rent, lend, or share the Digital Content with third parties or otherwise exceed the scope of the licence granted by Eryva LTD.

8.5. Eryva LTD reserves the right to impose reasonable usage limits on Digital Content to protect its intellectual property rights.

8.6. In the event of a breach of this Section, Eryva LTD may suspend the Customer’s access to the Digital Content and recover any losses incurred as a result of such breach.

9. Prohibition on Sale of Digital Content

9.1. The Customer may not sell, offer to sell, rent, lend, or distribute any Digital Content or copies of Digital Content obtained through the Services.

10. Privacy Policy

10.1. The processing of personal data is governed by Eryva LTD’s Privacy Policy. Customers are encouraged to retain a copy of the Privacy Policy along with these Terms for their records.

11. Responsibility and Liability

11.1. Neither Party shall be liable for failure to perform its obligations under these Terms where such failure is caused by events beyond its reasonable control (“Force Majeure”), including but not limited to natural disasters, strikes, lockouts, governmental actions, internet or telecommunications failures, or other similar events.

11.2. The liability of Eryva LTD for any claims shall be limited to direct damages only, unless otherwise required by law.

11.3. Due to the nature of the Goods and Services provided, and the inability of Eryva LTD to monitor how they are used, the Company makes no warranties or guarantees regarding results, performance, or outcomes from the use of its Goods or Services.

11.4. Eryva LTD, company number [ADDRESS HERE], is the administrator of the website, provider of Services, owner and seller of Goods, and is also responsible for subscription services, payment processing, returns, and chargebacks.

11.5. All claims, inquiries, and communications relating to Goods or Services must be directed to info@eryva.co.uk.

11.6. The Services may include links to third-party websites or applications. Eryva LTD is not responsible for the availability, content, or services provided on those external platforms and accepts no liability for any damages or losses incurred as a result of their use.

12. Medical Disclaimer

12.1. BEFORE USING ANY PRODUCTS PROVIDED BY THE COMPANY, THE CUSTOMER SHOULD SEEK PROFESSIONAL MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER.

12.2. ERYVA LTD IS NOT A MEDICAL ORGANISATION AND DOES NOT PROVIDE MEDICAL ADVICE OR TREATMENT. NOTHING IN THE SERVICES OR CONTENT PROVIDED SHOULD BE CONSTRUED AS MEDICAL ADVICE OR A SUBSTITUTE FOR CONSULTATION WITH A HEALTHCARE PROFESSIONAL.

12.3. Customers are encouraged to consult a healthcare professional before using any of the Company’s Goods or Services.

12.4. Customers must not disregard medical advice or delay seeking professional assistance based on information obtained through the Company’s Services.

13. Suitability

13.1. The Services are provided solely to individuals legally capable of entering into binding contracts under the laws of England and Wales. By using the Services, the Customer confirms that they are at least 18 years old.

13.2. If a Customer uses the Services on behalf of a minor, they confirm they are the minor’s legal guardian and accept full responsibility for compliance with these Terms, including indemnifying Eryva LTD for any breach.

14. Validity and Termination

14.1. These Terms take effect upon acceptance by the Customer and remain in force until terminated.

14.2. Eryva LTD may terminate the Agreement at any time if:
(a) the Customer does not accept the Terms;
(b) the Customer breaches the Terms; or
(c) the Customer fails to provide accurate information when requested.

14.3. Termination shall not affect any statutory rights afforded to either party under applicable law.

15. Amendments

15.1. These Terms, including the Privacy Policy, may be updated by Eryva LTD from time to time. Any changes will take effect immediately upon being posted on the Company’s website.

15.2. The Company may notify Customers of significant changes by email or via the website.

15.3. Continued use of the Services after updates are published will constitute acceptance of the updated Terms.

16. Communication

16.1. The Company’s preferred communication method is email. By agreeing to these Terms, the Customer consents to electronic communications from Eryva LTD.

16.2. Customers must maintain a valid email address to receive official communications.

16.3. Customers may request a copy of these Terms or other contractual documents by contacting info@eryva.co.uk.

16.4. Communications will be conducted in English unless otherwise agreed in writing.

16.5. Customers may contact Eryva LTD at any time at info@eryva.co.uk.

17. Complaints

17.1. All complaints regarding the Goods, Services, or these Terms should be submitted to info@eryva.co.uk.

17.2. Complaints must clearly state the issue and include all relevant details. The Company will acknowledge receipt and provide a response within 14 calendar days.

17.3. Complaints are processed free of charge.

17.4. Customers may also seek independent advice or escalate complaints through the Citizens Advice Consumer Service (phone: 0808 223 1133) or the EU Online Dispute Resolution platform at http://ec.europa.eu/odr if applicable.

18. Other Provisions

18.1. These Terms confer no rights on any third parties.

18.2. The Customer may not assign their rights or obligations under these Terms without written consent from Eryva LTD. The Company may assign its rights and obligations at its discretion.

18.3. Any disputes arising from these Terms shall be governed by the laws of England and Wales and subject to the jurisdiction of the courts of the United Kingdom, except where prohibited by law.

18.4. If any provision of these Terms is deemed invalid or unenforceable by a court, the remaining provisions shall remain in full effect.